Shipping & Returns Policy
SHIPPING & DELIVERY INFORMATION
Lustre of Midday has determined the best, most efficient shipping methods, based on the merchandise you have selected. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States. Please contact us at info@lustreofmidday.com with any questions.
INTERNATIONAL SHIPPING INFORMATION
- Shipments to AK, HI, other U.S. offshore destinations and international freight shipments will typically arrive in four to six weeks.
- Standard UPS international shipments will arrive in 10-17 business days.
Items shipped to international addresses are subject to additional charges depending on destination, local duties and taxes. Please email info@lustreofmidday.com for additional information and shipping quotes.
RETURN POLICY
We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item. Custom orders cannot be returned. We make the process simple by not requiring an authorization. Simply follow the detailed instructions below. Feel free to contact us at info@lustreofmidday.com if you have any questions.
Any item purchased on our website can be returned for a full refund (with the exception of custom items) as long as we receive the merchandise back no later than 30 days from the day you received your order. Shipping charges are not refundable and will be deducted from your refund.
For any problems with your order, including returns, please email us directly at info@lustreofmidday.com. Once we have contacted you with a provided return address, please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
Lustre of Midday
206.853.1041
We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase. We will send you an e-mail confirmation once we have processed your credit.
Please be sure that you ship the item back so we receive it within the 30-day return window and can issue you a timely refund.
SALE ITEMS
Returns of items discounted on our website are treated the same as regular price merchandise returns. Please follow the instructions applicable to the type of item(s) you are returning.